NEXUS GLOBAL CARGO INC.
PRIVACY POLICY
nexusgl.com
Effective Date: February 25, 2026 | Last Reviewed: June 26, 2026

Nexus Global Cargo Inc. is a freight forwarding and international logistics company operating at nexusgl.com with a registered business address in Calgary, Alberta, Canada. We are committed to protecting the privacy of personal information we collect in the course of providing our freight forwarding, customs brokerage, and logistics services.
This Privacy Policy describes how we collect, use, protect, and disclose personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By engaging our services or accessing our website, you acknowledge that you have read and understood this Policy.

1. Scope and Application
   This Policy applies to all personal information collected, used, or disclosed by Nexus Global Cargo Inc. in connection with our commercial freight forwarding and logistics activities. It covers information relating to our clients (shippers and consignees), their authorized representatives, and other individuals whose personal information we handle in the course of arranging the transportation of goods.
   This Policy does not apply to information about our employees, which is governed by separate internal policies, nor to anonymized or aggregated data that cannot be linked to a specific individual.
2. Personal Information We Collect
   We collect only the personal information that is necessary to provide our freight forwarding and logistics services. This may include:
   • Identity and Contact Information: Full name, company name, job title, email address, telephone number, and mailing address of shippers, consignees, and their authorized representatives.
   • Shipment and Customs Information: Cargo descriptions, commodity details, declared values, country of origin, Harmonized System (HS) codes, and other shipment-related data required for transportation and customs clearance.
   • Billing and Financial Information: Billing address and payment details necessary to process invoices for services rendered.
   • Government-Issued Reference Numbers: Business Number (BN), importer/exporter registration numbers, and similar identifiers required by the Canada Border Services Agency (CBSA) or other regulatory bodies.
   We do not collect sensitive personal information (such as government identification card numbers, health information, or financial account credentials) beyond what is strictly required by law or customs regulation.
3. Purposes of Collection and Use
   Personal information is collected and used solely for the following purposes:
   • Arranging and coordinating the international transportation of freight on behalf of clients.
   • Preparing and submitting customs documentation and declarations to the CBSA and equivalent authorities in other jurisdictions.
   • Processing invoices and managing client accounts.
   • Communicating with clients, carriers, customs brokers, port agents, and other parties involved in the movement of goods.
   • Complying with Canadian federal and provincial legal and regulatory requirements, including PIPEDA, CBSA regulations, and Transport Canada requirements.
   • Maintaining records as required by applicable law.
   We do not use personal information for purposes beyond those listed above without first obtaining your express consent.
4. Disclosure of Personal Information
   We do not sell, rent, or trade personal information. Disclosure of personal information is limited to what is strictly necessary and occurs only in the following circumstances:
   • Logistics and Customs Partners: We share relevant shipment and personal information with ocean carriers, airlines, trucking companies, customs brokers, port agents, and bonded warehouses solely to facilitate the transportation and clearance of your cargo. All such parties are engaged under confidentiality obligations.
   • Regulatory and Government Authorities: We are required by law to submit personal and shipment information to the Canada Border Services Agency (CBSA), Transport Canada, and equivalent authorities in destination countries as part of the customs and import/export compliance process.
   • Legal Requirements: We may disclose personal information where required by a valid court order, subpoena, or applicable law, or where necessary to protect the rights, property, or safety of Nexus Global Cargo Inc., our clients, or the public.
   • Business Transfers: In the event of a corporate merger, acquisition, or sale of business assets, personal information may be transferred to a successor entity, subject to equivalent privacy protections and advance notice to affected individuals.
5. Business Communications — Telephone and SMS
   Nexus Global Cargo Inc. uses a business VoIP telephone number to communicate with clients and partners regarding freight bookings, shipment status updates, customs matters, and general service inquiries. We may contact you by phone call or SMS text message using this number strictly for transactional and service-related purposes.
   5.1 Types of Messages We Send
   All SMS communications sent by Nexus Global Cargo Inc. are transactional in nature and directly related to services you have engaged us to provide. These include:
   • Shipment booking confirmations and updates.
   • Customs clearance status notifications.
   • Delivery and arrival advisories.
   • Invoice and payment notices.
   • Responses to direct service inquiries.
   We do not send unsolicited marketing or promotional SMS messages.
   5.2 Consent
   We send SMS messages only to clients or their authorized representatives who have provided prior express consent, either through a signed service agreement, a written request, or by initiating contact with us via SMS. Consent is voluntary and may be withdrawn at any time.
   5.3 Opt-Out
   You may opt out of SMS communications from Nexus Global Cargo Inc. at any time by replying STOP to any message we send. You will receive one final confirmation of your unsubscription, after which no further SMS messages will be sent to your number. Opting out of SMS does not affect your ability to receive service communications by email or telephone.
   5.4 Help
   For assistance, reply HELP to any message or contact us directly at info@nexusgl.com. Message and data rates from your mobile carrier may apply.
   5.5 No Third-Party Sharing of Phone Numbers
   Mobile telephone numbers and SMS consent records collected by Nexus Global Cargo Inc. will never be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Phone numbers are used exclusively for the transactional business communications described in this section.
6. Data Security
   We implement and maintain administrative, physical, and technical safeguards appropriate to the sensitivity of the personal information we hold. Our security measures include:
   • Encryption of personal data during electronic transmission and storage.
   • Access controls ensuring that personal information is accessible only to authorized personnel who require it to perform their duties.
   • Regular review of our security practices and IT systems.
   In the event of a privacy breach that poses a real risk of significant harm to an individual, we will notify the affected individual(s) and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
7. Data Retention
   Personal information is retained only as long as necessary to fulfil the purposes for which it was collected, or as required by law. In practice:
   • Client account and billing records are retained for a minimum of seven (7) years to comply with Canadian tax and financial record-keeping obligations.
   • Customs and shipment documentation is retained for a minimum of six (6) years as required by the Customs Act (Canada) and CBSA regulations.
   When personal information is no longer required, it is securely destroyed or permanently de-identified.
8. Your Privacy Rights
   Under PIPEDA, you have the right to:
   • Access: Request access to the personal information we hold about you and receive an explanation of how it has been used or disclosed.
   • Correction: Request correction of personal information that is inaccurate, incomplete, or out of date.
   • Withdrawal of Consent: Withdraw consent to our collection, use, or disclosure of your personal information at any time, subject to legal and contractual restrictions and reasonable notice. Note that withdrawal of consent may affect our ability to provide services to you.
   • Complaint: File a complaint with our Privacy Officer if you believe your privacy rights have been violated. If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada.
   We will respond to all access requests within 30 days of receipt, as required by PIPEDA.
9. Cookies and Website Analytics
   Our website (nexusgl.com) may use cookies and similar tracking technologies to support website functionality and analyze traffic patterns. Cookies are small text files placed on your device by your browser. You may disable cookies through your browser settings; however, this may limit the functionality of certain website features. We do not use cookies to collect personal information beyond what is necessary for the operation of our website.
10. Links to Third-Party Websites
    Our website may contain links to third-party websites, including carrier portals, customs authority platforms, and logistics tracking systems. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before providing any personal information.
11. International Data Transfers
    The nature of international freight forwarding requires that shipment and personal information be transmitted to parties in foreign jurisdictions, including destination country customs authorities, foreign carriers, and overseas agents. Where such transfers occur, we take reasonable contractual steps to ensure that personal information is handled with protections equivalent to those required under Canadian law.
12. Changes to This Privacy Policy
    We may update this Privacy Policy periodically to reflect changes in our practices, applicable law, or regulatory guidance. Any revisions will be posted on nexusgl.com with an updated Effective Date. Where changes are material, we will provide advance notice through a prominent notice on our website or by direct communication to our active clients. Continued use of our services after the posting of changes constitutes acceptance of the revised Policy.
13. Contact Our Privacy Officer
    For privacy inquiries, to exercise your access or correction rights, or to file a complaint, please contact:
    Privacy Officer
    Nexus Global Cargo Inc.
    Email: info@nexusgl.com
    Mailing Address: 2121 41 Ave NE, Unit #3, Calgary, AB T2E 6P2, Canada
    Website: nexusgl.com
    If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:
    Office of the Privacy Commissioner of Canada
    Toll-free: 1-800-282-1376
    Website: www.priv.gc.ca

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